Membership & Appointment Policies

At Opalora, your care is personal, and so is your time. These policies help us keep every appointment and every member experience exceptional.

Membership cancellation

  • Memberships renew monthly and can be canceled at any time with [30] days’ written notice, sent by email to [email] or through your patient portal.

  • Your membership stays active through the end of your notice period, and you can keep using your included services during that time.

  • Membership fees are not refunded for partial months or unused visits.

Changing your membership

  • Upgrading (for example, Opal to Lumina) takes effect right away. Your new rate begins with your next billing cycle.

  • Moving to Lustre is available once you’ve been on a stable plan for at least [3] months, and takes effect at your next billing cycle.

  • If your needs change, moving from Lustre back to Opal, Lumina, or Maison Vitalité is seamless and takes effect right away.

Appointment cancellations & rescheduling

  • Please cancel or reschedule at least [24] hours before your appointment.

  • Cancellations with less than [24] hours’ notice, or missed appointments, may count as a used visit for members, or incur a [$50] fee for à la carte visits.

  • If you’re more than [10] minutes late, we may need to reschedule your visit, and it will be treated as a late cancellation.

  • We understand emergencies happen. Reach out and we’ll do our best to accommodate you.

Prescriptions & care after cancellation

  • If you cancel your membership, we’re happy to provide a [30]-day supply of an active prescription, when clinically appropriate, while you transition to a new provider.

  • Copies of your records and lab results are available on request.

  • Medications and supplements purchased through a pharmacy or Opalora Apothecary are subject to that seller’s return policy.

Payment

  • Memberships are billed automatically each month on your enrollment date.

  • If a payment fails, we’ll notify you, and services may pause until your account is current.

  • HSA and FSA cards are accepted, and superbills are available on request.

Questions about your membership? Our concierge team is here for you at [email/phone].